We, at MultiplaiTech based in the Philippines, are committed to protecting and safeguarding the personal information of all users of Multiplai Source, including customers, end-users, and data subjects. This Privacy Policy outlines how we collect, use, handle, and disclose personal information through our platform and services.
We encourage all users to read this Privacy Policy in conjunction with our Terms and Conditions, which govern the legal terms related to the use of Multiplai Source.
Our Privacy Policy complies with the provisions of Republic Act (RA) 10173, also known as the Data Privacy Act of 2012, and explains the types of personal information we collect, how we collect, use, disclose, and manage that information. We ensure that we collect only the minimum amount of personal information required for you to use our services and will use your data only in the manner described in this Policy.
This Privacy Policy applies to users who access, browse, or use the Multiplai Source applications, platform, products, and services, including other interactions you may have with MultiplaiTech. It governs the collection, use, and processing of personal information through our platform. However, this Privacy Policy does not apply to any third-party applications, services, or software that integrates with Multiplai Source or to any other third-party products, services, or businesses that are outside our control with respect to your personal data.
For any personal data collection or processing conducted during other contractual or commercial engagements with you, those activities will be governed by separate terms specific to those engagements and not by this Privacy Policy.
By accessing, browsing, or using the Multiplai Source's applications, platform, products, and services, or by otherwise providing us with your personal information, you confirm that you have the legal capacity to agree and that you have read, understood, and accepted the practices and policies outlined in this Privacy Policy and our Terms and Conditions. You hereby consent to the collection, use, sharing, and disclosure of your information, including personal information, as described in this Policy.
What do we collect?
When you browse our website, we collect basic information like many other websites do. This includes data from web server logs, such as the visitor's browser type, language preference, referring site, and the date and time of each visitor request. We also gather potentially personally identifying information, like Internet Protocol (IP) addresses.
What do we collect?
When you log in or upload files using our Services, we collect your email address, contact information, relevant images and attachments, and details of the filename or file URL.
Why do we collect this?
We collect this information to process user requests and provide accurate services or actions within the platform.
What do we collect?
When you create an account on our website, we require some basic information. You will create a password and provide your full name and a valid email address. We also collect billing details and billing addresses. You have the option to choose the type of payment you want to use for our Services.
Why do we collect this?
We need this information to set up our account and provide the services you request from us. We use your email address to identify you and to send important system and account notices. We do not use your email address for marketing purposes unless you have specifically consented.
We do not share or sell your email address with any third parties. Our use of your Personal Information is limited to the purposes listed in this Privacy Policy. If we need to use your Personal Information for other purposes, we will ask for your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.
What do we collect?
If you contact us with a sales or support inquiry, we will collect the information you provide, such as your name, address, email address, and telephone number.
Why do we collect this?
We collect, use, and store the information set out in this Section to handle any inquiries or issues you may have about our Services, including questions about how we collect, store, and use your personal information, or any requests for a copy in the information we hold about you.
What do we collect?
If you contact us with privacy policy to explicitly affirm usage of data in cloud-based storage (e.g. Google Drive, Google Workspace and Google's APIs) we will collect the information you provide and share, for the purpose of referencing and querying information to ensure accurate output and response. This information from cloud-based storage and related APIs will not be used to train Large Language Models (LLMs) or generalized AI and/or ML models.
Why do we collect this?
We collect, use, and store this information to address any inquiries or concerns you may have regarding our Services, including questions about how we handle your personal information. This also covers any requests for a copy of the data we hold about you.
We use the information, including Personal Information, you provide to us in several ways, and we outline our legal basis for processing your information below:
This is the most common use of your information. We use your Personal Information to provide various support services to you, in accordance with our Terms of Service. Specifically, we will use your data to set up an account, upload the files you provide, convert them to a more use user-friendly format, fulfill and improve the task of handling queries, improve the usability of our Service, and send you links to access and view our service output to the email address you provide.
Our use of Personal Information in this way is necessary to fulfil our obligations to provide the Services to you under our Terms of Service.
If you contact our support team, we may use the information you provide to respond to your inquiry. Using your Personal Information in this way is necessary to fulfill our customer service obligations under our Terms of Service. If we do not have a contract with you, we may process your Personal Information for these purposes where it is in our legitimate interests to do so for customer service purposes.
If you contact us with a sales inquiry, our marketing and sales teams may use the information you provide to periodically share relevant information about the platform that may be of interest to you and aid in your decision-making.
MultiplaiTech's Multiplai Source may need to contact you for invoicing, account management, and similar reasons. We use account data to manage accounts and track billing and payments. Using your Personal Information in this way is necessary to fulfill our obligations under our Terms of Service.
Your information, including Personal Information, is accessible only to a few authorized personnel within MultiplaiTech, and they will only contact you for these matters.
We may use your information, including Personal Information, to comply with court orders and similar legal or regulatory obligations. This includes instances where we reasonably believe it is in the legitimate interests of others to comply, as well as where we are legally required to do so.
We may use information such as your IP address to prevent abuse of the Services we provide and investigate any potential unauthorized use or security breaches. In these circumstances, we believe we have a legitimate interest in handling your data.
We also collect and use data that is aggregated or anonymized for certain business purposes, such as creating aggregate statistics or reporting. No individual will be identifiable from the anonymized details we collect for these purposes.
Apart from your personal information, Multiplai Source does not collect other data. However, additional information may be required to help process your inquiries and ensure the optimal functionality of the platform. You hereby agree and consent to our access to such information. You may delete any such information at your discretion or upon request.
Please email us at multiplaisource@multiplai.tech with your details and the request to delete your information.
To enhance your experience of engaging with and using MultiplaiTech's Multiplai Source, we use several cookies.
We use Microsoft Clarity as a third-party tracking service, but we do not use them to track you individually. These tracking services help us collect information about how our website performs and how users, in general, navigate and use MultiplaiTech's Multiplai Source. This helps us evaluate user behavior, compile statistical reports, and improve our content and Website performance.
We only gather basic information, such as your browser type, referring and exit pages, timestamp and similar data about your use of MultiplaiTech's Multiplai Source. We do not link this information to any of your Personal Information.
We do not share, sell, rent or trade your email addresses with any third parties for commercial purposes. We may share Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our Services and who have agreed to privacy restrictions and security obligations consistent with this Privacy Policy.
When we transfer your data to our vendors, we remain responsible for it. We ensure that any third parties with whom we share your Personal Information are limited (by law and by contract) in their ability to use your Personal Information for any purpose other than to provide services for us.
We do not host any third-party advertising at MultiplaiTech's Multiplai Source. None of your personal or user data is shared with any third-party advertising entities.
MultiplaiTech's Multiplai Source may disclose personally identifiable information or other information in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large. This may include exchanging Personal Information with other organizations for fraud protection and credit risk reduction.
We will also disclose your Personal Information to third parties to enforce or apply our terms and conditions or any other agreement, to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of a person, or to prevent any legal activity.
At MultiplaiTech's Multiplai Source, we take the security of your data very seriously and work diligently to protect any information you provide from loss, misuse, and unauthorized access or disclosure. We employ reasonable precautions, including appropriate organizational and technical measures, to safeguard the confidentiality of your Personal Information. These measures consider the sensitivity of the data we collect, process, and store, and the current state of technology.
While the nature of communications and information processing technology means that we cannot guarantee absolute safety from intrusion, we do our utmost to protect your information. Once we have received your Personal Information, we use strict procedures and security features to prevent unauthorized access.
Our minimum-security measures include:
We will retain your Personal Information if your account is active or as needed to provide the Services you request. Once your account is deactivated, we will permanently remove any files associated with your account in accordance with our Terms of Service.
We may, at our sole discretion, continue to store information such as email and contact details, billing and invoice information, payment history, and related information for record-keeping, audit, fraud prevention, and reporting purposes in accordance with applicable laws. We do not automatically delete inactive user accounts, so unless you request the permanent deletion of your account, we will retain some account information to facilitate your future use of our Services.
We will not store any files you upload or source using the service for trying the Service, nor their converted formats, on our systems.
We will retain Personal Information such as your IP address, email address, contact information, and browser details for no longer than 180 days. After this period, we permanently delete your browser date and anonymize your IP address and email address, rendering them non-identifiable.
If you have a user account for the Services, you may review and edit any personal data you have supplied to us in your user profile. If you do not have a user account, or if you have questions about your account information or other personal data, please contact us by email at multiplaisource@multiplai.tech.
Please note that we may ask you to verify your identity before taking further action on your request. Additionally, your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person or if you ask o delete information which we are permitted by law or have compelling legitimate interests to keep.
You have the right to be provided with information about the data we hold, our data processing activities, and whether we transfer personal data, along with methods we use to safeguard such data.
In some jurisdictions, applicable law may entitle you to request copies of your Personal Information held by us.
We generally retain Personal Information for as long as necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Services to you, you can request that we erase your Personal Information and if you have one, close your user account. Please note that if you request the erasure of your Personal Information:
In some cases, applicable law may entitle you to request that we cannot process your Personal Information for certain specific purposes where such processing is based on our legitimate interests. If you object to such processing, we will no longer process your Personal Information for these purposes unless we can demonstrate compelling legitimate grounds for such processing is required for the establishment, exercise, or defense of legal claims.
Users may be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). This right only applies where we use your Personal Information based on your consent or the performance of a contract, and where our use of your information is carried out by automated means.
MultiplaiTech's Multiplai Source will be the controller of personal data provided to or used in connection with our Services, as described in this Privacy Policy. To the extent that we act as a data processor on your behalf on connection with the performance of our Services, if you wish to make any changes or manage your data stored with us, please complete the Data Subject Request Form and send it via email to multiplaisource@multiplai.tech .
MultiplaiTech's Multiplai Source reserves the right to amend, modify, add, delete, or remove any portion of this Privacy Policy as required under any applicable law from time to time. Laws, regulations, and industry standards are evolving, which may necessitate changes, or we may make changes to our business. We will post the changes to this page and update the "last modified date" when we do so.
The usage of your Personal Information shall be governed by the latest updated or revised Privacy Policy available on the Website. Your continued use, access, browsing of the Website and/or Services after amendment or modification signifies your acceptance of such changes. We encourage you to review our Privacy Policy, you should deactivate your registered account for the Services or otherwise cease to use, access, or browse the Website and/or Services.
The Website/Services may host links to third-party websites and services. We have no control over such third-party links, which are provided by persons or companies other than us. We are not responsible for any collection or disclosure of your data/information or Personal Information by such companies or persons on such third-party links.
Certain features and integrations, including but not limited to infrastructure services, communication integrations, user visibility, and assessment services, are available through third-party platforms where applications are developed for their integration with the Service(s). These third-party integrations are governed by their own terms and privacy policies. You agree that MultiplaiTech's Multiplai Source is not responsible for your use if these third-party integrations, you understand and agree that MultiplaiTech's Multiplai Source does not provide any warranties for third-party integrations and is not liable for any damage or loss caused by or in connection with your enablement, access, or use of any such third-party integrations. You acknowledge that MultiplaiTech's Multiplai Source is not responsible for providing technical support for such third-party integrations and is not responsible for the data hosting and data transfer practices followed by providers of such third-party integrations. Any comments, queries, complaints or feedback about such third-party integrations should be addressed to the respective developers or publishers.
You agree and acknowledge that third-party links and third-party integrations have their own privacy policies governing the collection, storage, transfer, retention, and/or disclosure your information and that you access or use such third-party links and third-party integrations at your own risk.
Although we are committed to protecting your privacy, we do not guarantee that your information, including personal Information, or private communications will always remain private or may be disclosed in ways not described in this Privacy Policy. You assume all responsibility and risk for your use of the website and/or services; use of the internet generally; the information you provide or access, and your conduct on and off the website. We assume no liability for any actions of third parties concerning your information or personal information that you may have disclosed by accessing or visiting this-party links or using integrations, apps, and custom apps made available through the marketplace or other forums for their integration with the Service(s). MultiplaiTech's Multiplai Source disclaims any liability arising from your use of third-party links or any dealings with such third parties.
This Privacy Policy shall be governed by and construed in accordance with the laws of the Philippines. You agree to adhere to all relevant laws and regulations of the Philippines in connection with this Privacy Policy. The obligation extends to ensuring full compliance with all legal requirements governing execution and performance of this policy. Any dispute arising out of or in connection with this Privacy Policy shall be resolved through the Philippine Law on Arbitration.
MultiplaiTech is registered in the Philippines under Multiplai Tech Inc, with office address at 14th Floor, HM Tower, W. Geonzon St., Apas, Cebu City.
If you have any questions about this Privacy Policy or complaints about our practices relating to your Personal Information, or if you are seeking to exercise any of your rights described in this Privacy Policy, you may contact us at multiplaisource@multiplai.tech .